Give it the full window
Tap the card at any gate or validator once. Balances sometimes settle on first contact rather than in the background, and that alone resolves most reports.
Home / How it works
How to top up nol card through this desk
The whole route, written out once. If something here does not match what you are seeing on your screen, stop and write to us rather than sending a second request.
Sending it
Filling in a nol card recharge online request
Four fields matter. Everything else on the form is there to make the reply faster.
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Find the ten digits
Turn the card over. Under the barcode there is a ten-digit tag ID. That number, not the balance and not the barcode itself, is what we need. If the print has worn off, the issuer can read it from the chip — we cannot.
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Choose the amount
Presets run AED 30, 40, 50, 100 and 150. For anything else, type a whole number between AED 20 and AED 500 in the "other amount" box. The preset and the custom box are exclusive — picking one clears the other.
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Leave a working email
The quote, the payment link and the receipt all arrive there. A mobile number is optional and only used if you asked for WhatsApp updates.
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Wait for the written total
Within one working day you get the amount, the AED 3 fee and the total. Reply to approve. Ignore it and the request simply expires after seven days — no charge, no follow-up chasing.
Money and timing
Payment methods, fees, limits and how long it takes
All of it in one table, so nothing has to be pieced together from the small print.
- How you pay
- Debit or credit card (Visa, Mastercard) through our payment provider, after you approve the quote.
- Service fee
- AED 3 flat, per request, regardless of the amount. It appears in the quote.
- Amount range
- AED 20 to AED 500 per request, whole dirhams only.
- Daily limit
- 3 requests per card per calendar day.
- Loading time
- Typically 15 to 60 minutes after the payment clears. Up to four working hours when the queue is long.
- Cash
- Accepted only in person at the Al Muteena desk during opening hours.
Cards we handle
Which transit cards
Only the standard Dubai transit card used on the metro, public buses, the tram and the water bus. Cards issued in other emirates, staff passes and cards tied to a subsidised category are outside what we can load.
After loading
Where the credit works
Metro gates, city buses, the tram, the water bus, and the parking meters that accept the card — the balance behaves exactly as if you had loaded it at a machine.
When it goes sideways
Paid, but the balance has not appeared
Do these three things in order. A second payment is the one move that makes it worse.
Reply in the same thread
Send us the reference from the confirmation email. That reference is how we pull the transaction from the provider. Do not start a new request.
Finish or refund
We either complete the load or return the money under the refund policy. You are told which, and why.